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ASKFSA TRANSITIONING TO ASK USDA
Sep. 22, 2020
Source: USDA news release
AskFSA, the tool for FSA customers to ask questions about FSA programs, will be transitioning to Ask USDA on September 21, as part of our ongoing effort to improve and streamline customer service.
Ask USDA, available at https://ask.usda.gov/, is similar to AskFSA, but provides information for all USDA programs. Moving to Ask USDA will allow all USDA customers to search for and read answers about FSA programs and services in the same location as they read about other USDA programs and services.
Customers will still be able to submit questions if they need more information. In addition to email, Ask USDA offers the ability to ask questions through phone or online chat. This improved customer service approach further builds on Secretary Perdue's OneUSDA vison and provides the customer a one-stop shopping experience that covers all of USDA's many programs.
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